Do you know when you say that you love your dentist…you realize that you really love his office staff? There are some offices that really take care of their staff and make sure they get the training they need. AND I mean training on client care NOT just dental techniques!
This weekend was the yearly Pacific Dental Conference. This conference has been held for over two decades and has grown to become one of the largest dental conferences in North America and the largest in Canada. More than 12,000 dental professionals gather to hear, see and experience the latest in all aspects of dental care and research. These people include not just the dentist but the hygienists, the Assistants and the Administrative staff.This three day continuing education program features 138 speakers, over 200 sessions and a huge exhibition floor.I have been going to this conference and many others all over North America for the last 3 decades. OH OH now you know how long I have been in this profession.My point is this: Ask your office if they attended! and Who attended? and How many days did they attend? There is only one event of this caliber in BC a year. If they are not getting the training here, how are they getting it?
Here is Debby from Willow Dental Care Chilliwack office in conference . There are so many patient care programs compared to years ago. The emphasis is towards training offices to treat you like the Ritz Carlton. So when you go to your dental office do they stand up and say “hey hi Sally.. how are you..nice to see you back. The hygienist is ready for you in just a few minutes. So how was Hawaii?”
or
Do you get to the office and go up to the front desk and stand there for several minutes before they recognize you and then wait for you to tell them who you are. Then they tell you to have a seat and proceed to ignore you.
Well the times they are a changing. You should be expecting the first scenario especially with this kind of quality training given at these conferences.
The teams of Willow Dental Care during the three day learning marathon took time to sing Happy Birthday to Dr Vigneault amid the throngs of attendees. He was pleasantly surprised when even his grandkids showed up. There was so much cake we had to give some away to anyone sitting near us. Enjoy and expect more!
